New Richmond Fire & EMS is committed to safety and well-being of the residents that we serve. We also have a duty to protect our responders dealing with the public health crisis at hand. Due to the outbreak of COVID-19, we are implementing a new, temporary operational plan to best serve the residents of New Richmond.

Beginning immediately the following rules are being implemented:


*The New Richmond firehouse and squad buildings will be closed to the general public. If you have a medical emergency, please call 911. We ask that residents do not drive to the stations for assistance. (Our responders are still present at the stations and this does not change response times or the high level of care we provide).

*All medical transports will be to the closest most appropriate facility.


*Medical transport units will be thoroughly cleaned and decontaminated every morning and after every emergency call. Cleaning of the units has not changed, higher precautions are being implemented.


*We will only allow a family member to accompany a patient to the hospital in the ambulance in very specific situations. All hospitals in the region have rules regarding visitors in the hospital setting including Emergency Rooms, check with that hospital to find out their rules before leaving for the ER.


Please remember if you call 911, advise the dispatcher if anyone in the house has a confirmed diagnoses of COVID-19 or has symptoms of it. Please answer the questions fully and cooperate with the dispatcher as they are screening high risk calls for COVID-19 and relaying that information to the responding units.


As you have seen/heard, information and details are being updated daily and sometimes more often than that. There may be additional changes to our operational plan. Please check back to this site as we will post changes or if we have priority information to share.


New Richmond Fire & EMS is committed to the safety and well being of the residents we serve. We are taking the appropriate steps to ensure the safety of our residents and our personnel. We have been coordinating with and following guidelines set forth by the Centers For Disease Control (CDC) as well as State and County recommendations dealing with the COVID-19 response.


Pay attention for potential COVID-19 symptoms including fever, cough, and shortness of breath. Call your doctor immediately (before seeking care) if you feel like you are developing these symptoms. Do not seek testing at the Emergency Department without calling your doctor or the Emergency Department first.

Seek prompt medical attention if you develop emergency warning signs for COVID-19. In adults, these can include:

*Difficulty breathing or shortness of breath
*Persistent pain or pressure in chest
*New confusion or inability to arouse
*Bluish lips or face

This list is not all inclusive. Please consult your healthcare provider for any other severe or concerning symptoms.


If you call 911 and your are experiencing any concerning symptoms, please notify the 911 operator and answer all of the questions the operator is asking. This allows proper information to be communicated to our emergency crews that are responding and allows the appropriate precautions to be implemented.

For more information and to keep up to date on the COVID-19 pandemic, please see the links below.


Clermont County Public Health


Ohio Department of Health


The ODH has set up a hotline for COVID-19 questions, 1-833-4ASKODH (1-833-427-5634).


Centers for Disease Control and Prevention (CDC)